School Transport

To contact us you can email us at schools@aaataxis.com and phone us on 01707 333 666 once you have been informed by us that you are being provided transport by us.  During August and September our phone lines are very busy so our staff may take a message and we will call you back.

Additional information

The following documents provide further information on our service, your obligations, code of conduct and other relevant information links to documents and policies.'

Safeguarding

Code of Conduct

Parent Carer Guide

If you are new to AAA Transport, you may have lots of questions and concerns, so we have set up this helpful list of questions we get asked most often. At AAA we have been providing Home to School Transport for many years. We have a team dedicated to organising Home to School transport, who work between Monday to Friday. During the first term of School, we can be much busier than usual arranging transport for students, which means that we may not be able to answer the phone to you straight away.

Please do check our FAQ’s before contacting us. However, if your question has still not been answered, please contact us via the contact form on our website (AAATAXIS.COM – Then click on the ‘Schools’ section). We will then be able to contact you back via your preferred method.

School Transport Frequently Asked Questions:

Will my child be sharing transport?

Yes, transport arranged by the Council is shared transport, unless otherwise specified by the council. 

My child needs a booster seat, can you provide one?

Yes, we can provide booster seats for Home to School Transport. Please contact the AAA Schools Department via the contact form on our Website (AAATAXIS.COM – Then click on ‘Schools’).

My child won't be attending school due to sickness, how can I let you know?

As this is likely to be urgent/last minute, please contact the AAA Office via phone call on 01707 333666. 

Our office is open 24 hours a day, 7 days a week, 365 days of the year, so if you are calling out of hours, you will still reach someone in our booking office who will take your message and pass it onto the Schools Department. When the Schools Department are back in the office, they will then action this. 

I need to speak to the Schools Department about my child’s transport, but it is now out of usual office hours. Will my request still be actioned?

Our office is open 24 hours a day, 7 days a week, 365 days of the year, so if you are calling out of hours, you will still reach someone in our booking office who will take your message and pass it onto the Schools Department. 

When the Schools Department are back in the office, they will then be able to contact you back or action your request.

PLEASE NOTE: When you call out of hours a message will be left for the Schools Department, this is NOT confirmation that your request has been actioned. You will need to wait for confirmation from the AAA Schools Department. Your request may not be actioned immediately, as we may require further information from you, or confirmation from the Council. 

My child needs to be picked up at a different time on a one-off basis, can you change it for me?

Unfortunately, we are not able to make any changes to pick up or drop off times. This includes, but if not limited to, the following reasons:

• After School Club
• Detention
• Breakfast Club
• School Trip
• Their class finished late

If you need any further help on this, please contact your Council who arrange the transport.

My child’s timetable has changed, can you change the time of transport?

If your child’s timetable has changed from the original timings given, please contact your Council who will then inform us of the new approved timetable.

My child didn’t have time for breakfast, can they eat it on the transport?

No. No food or drink is allowed to be consumed on transport. Water is permitted.

My child isn't ready for the pickup time allotted, how long will the driver wait?

The driver can only wait at your address for 5 minutes past the allocated pick-up time, after this he will move on.

My child needs to be dropped to a different address, on a one-off basis, can you do this?

We can only drop off at an approved address. Addresses must be approved by the Council ahead of time, who will confirm directly to us if an address is/is not approved. If we have not received this confirmation from the Council, we will not be able to drop anywhere else other than the original approved address. Please contact the Council for further help on this.

We are moving address, what should we do?

Please contact the Council as soon as possible to let them know your new address. If we receive a confirmation from the council regarding a change of address for a student, we will contact you to confirm this.

I won't be home on time to collect my child from transport, what should I do?

You are expected to be home in plenty of time to receive your child. Please contact the AAA Schools Department, if you will not be home, on 01707 333666 as soon as possible. We will then direct you through the process. This is for emergencies only.

My child has medication that needs to travel with them, can you take it?

If your child has medication, you will need to inform the Council first and then the AAA Schools Department before transport starts, so that we can make the necessary arrangements.

We are going on holiday during the term time, how can I let you know?

Please contact the AAA Schools Department via the contact form on our website 1-2 weeks in advance. (AAATAXIS.COM – Then click on ‘Schools’)